Terms and Conditions

Welcome to Teamenergy. We value clarity. That’s why you’ll find our terms and conditions below in plain language. These terms apply to all of our services and agreements.

Who are we?

Teamenergy B.V. Chamber of Commerce (KvK): 97893811. Website: teamenergie.ai. Address: Amersfoortsestraatweg 124, 1411 HJ Naarden, the Netherlands 

For who are these terms and conditions?

These terms apply to companies and organizations that use our services. (Hereinafter: the client.) 

Our services

We offer digital Team Energy Measurements for the purpose of team development. 

In addition, we offer training for team coaches, team leaders, and team members to further develop their expertise in the Teamenergy philosophy — both face-to-face and online. 

The Team Energy Measurement process works as follows. Teams complete a questionnaire, after which they receive a digital report with insights and concrete recommendations. Teams can get to work with this themselves. The entire process takes place online. 

For any interventions following the report — such as coaching programs, training, and team sessions — we refer you to one of our accredited team coaches. These team coaches have been trained by us in the Teamenergy philosophy and can guide you through interventions where external support is desired. You can find these team coaches at: teamenergie.ai/gecertificeerde-teamcoaches 

Pricing and memberships

The client can choose from various ways of purchasing the Team Energy Measurement. The measurement can be purchased individually, through a tailor-made agreement, or through a subscription. The rates currently in effect are listed on the Teamenergy website. 

A subscription is automatically renewed for one year, unless it is canceled in writing at least 2 months before the renewal date. 

Both parties may terminate the agreement in writing before its term ends if the other party fails to fulfill its obligations and does not remedy this within a reasonable period. 

Prices are exclusive of VAT, unless stated otherwise. 

Invoices and payments

Payment is, in principle, made directly online upon purchase of the service. 

For a tailor-made agreement, custom arrangements can also be made regarding invoicing. 

The payment term for a tailor-made agreement is 30 days after the invoice date. After that term, we send a reminder. Two weeks later, a second reminder follows. If payment has still not been made after that, we may hand over the claim for collection and terminate the agreement with immediate effect. 

Any collection costs are at the client’s expense. 

accountability

Our reports are based on the answers of team members and on our own scientifically substantiated model. We do our best to provide reliable insights, but it remains an advisory instrument. Teamenergy is not liable for decisions or consequences arising from the use of our reports.

Intellectual Property & Data

The client owns the reports that we deliver. Teamenergy remains the owner of the model and methodology behind the measurements. 

We only use anonymized data to improve our model. Reports cannot be traced back to individual persons. 

We do not retain data longer than necessary. Anything we are not permitted to retain under the GDPR is deleted carefully and in a timely manner. 

Teamenergy uses Artificial Intelligence. With the AI Act, the European Union has developed regulations for companies that use Artificial Intelligence. Teamenergy fully complies with this and undergoes an annual review on this point. 

In our privacy statement at teamenergie.ai/privacy, we have further elaborated on data, AI, and privacy. 

Force Majeure

If, due to circumstances beyond our control (such as outages, government measures, pandemics, or cyberattacks), we are temporarily unable to provide our services, our obligations are considered suspended for as long as the situation lasts. We will notify clients of this as soon as possible. 

Customer Responsibility

The client is responsible for providing data in a timely and correct manner and for sharing the reports within the organization. Teamenergy is not responsible for errors arising from incorrect or incomplete input. 

Complaints

Do you have a complaint? We’re sorry to hear that, and we take it seriously. See teamenergie.ai/klachtenregeling for our complaints procedure.

Applicable Law

These terms are governed by Dutch law. Any disputes will be submitted to the competent court in the Netherlands. 

Changes to the Terms and Conditions

We may amend these terms. If something changes, we will let you know at least 30 days in advance. If you do not agree with the change, you may cancel your subscription before the effective date of the change.

Final Provision

If any provision of these terms proves to be invalid, the remaining provisions will continue to apply in full.